Cart recovery that converts
A real conversation instead of a discount blast: Helios answers the objection that stopped the purchase and completes the order in the thread.
Industry — Ecommerce & retail
An AI agent for ecommerce and retail teams
Most online revenue is lost in the gap between interest and checkout. Helios closes that gap in the thread, then keeps the post-purchase conversation from turning into a support ticket.
Helios
Typically replies in seconds
I left two jackets in my cart. Are they true to size and does it ship before Friday?10:02
They run one size small, so I'd go up one. Shipping to your city arrives Thursday.10:02
Great, can you swap the M for an L?10:04
Done. Cart updated and I sent you the checkout link — it's valid for 24 hours.10:04
- Cart recovered
- Size advised
- Checkout link sent
- Synced to Shopify
In short
Helios is an AI CX and sales agent for ecommerce and retail that recovers abandoned carts, answers product, sizing, stock and shipping questions, resolves order-status (WISMO) and returns requests, and escalates to your team — across WhatsApp, Instagram, email and phone.
What usually breaks
- Carts abandoned with no personal follow-up
- Order-status questions dominate the support queue
- Instagram and WhatsApp demand outpaces the team at campaign peaks
- Returns and exchanges eat agent hours
How Helios is deployed
Social demand to checkout
DMs, comments and story replies answered in seconds, with product links and stock confirmed before the interest fades.
Order status and returns
WISMO, delivery exceptions, returns and exchanges resolved automatically using live order data, with escalation on anything unusual.
Peak-season overflow
Phone volume during launches and sale periods answered without hiring a seasonal team.
Conversations it handles today
“Where is my order?”“Is this in stock in my size?”“What is your return policy?”“Can I change the shipping address?”“Which of these two products is right for me?”“Do you have a discount for a bulk order?”
Governance and security
- Live order, stock and pricing data
- Never invents stock, promises or delivery dates
- Escalation rules for refunds and exceptions
- Full transcripts and conversation analytics
- Encryption in transit and at rest
- Your data is never used to train models
Frequently asked questions
Does Helios work with Shopify or WooCommerce?
Yes. Helios reads live order, catalog and stock data from your commerce platform so answers match what the customer actually bought.
Can it issue refunds?
Only within the limits you set. Anything above your threshold is escalated to a human with the full context.
How does cart recovery work?
Helios opens a conversation on the customer's preferred channel, answers the blocking question and completes the purchase, instead of sending a generic reminder.
Will it handle campaign spikes?
Yes. Capacity does not depend on staffing, so launch and sale peaks are answered at the same speed as a quiet Tuesday.
Can my team take over a conversation?
At any moment, with the full transcript and order context attached.
See Helios on your own use case
A 30-minute working session with your channels, your data and your escalation rules.
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